An approach to managing a virtual computer lab based on the conceptual model of operational risks

The article presents the results of a research on improving the management system of Virtual Computer Lab educational data center based on the conceptual model of operational risks. Virtual Computer Lab is an integrated assembly of virtualization and containerization hardware and software tools in the form of cloud services with an integrated knowledge management system. Virtual Computer Lab is used to master multicomponent information systems for developing students’ complex knowledge, skills and abilities in the field of IT in a classroom context and as part of independent learning. The knowledge management system and the principles of self-organization, which are the integral parts of Virtual Computer Laboratory, make it possible to create a homogeneous educational environment. For the reliability and durability of using the Virtual Computer Laboratory with a minimal downtime, an analysis of the impact of risks on its operation was carried out, and an approach to designing a risk management system was proposed. The approach considered in the article enables better assessment of performance bottlenecks of the Virtual Computer Lab as well as its key problems in a comprehensive manner, increase service uptime, enhance performance quality and reduce the number of failures by means of preventive mechanisms, successfully identify the risks that significantly affect its output and develop an effective system of measures to minimize them. The article discusses in detail such elements of risk management as risk identification and assessment, strategic risk management, risk monitoring and analysis, security and change management.

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