Analysis and optimization of organizational system functioning efficiency with automated service devices on the basis of simulation modeling

The article considers the approach to the analysis and optimization of the efficiency of network organizational systems in the conditions of intensification of automation and digitalization processes. The class of organizational systems with automated service devices, the result of whose activity is the performance of services, is singled out. The inclusion of service automata in the network structure determines the peculiarity of solving analysis and optimization problems. The analysis is based on simulation modeling of the studied class of systems as mass service systems with varying topology of service channels. Therefore, alternative variables characterizing topology components, which are related to duplication of both components and automated devices as a whole, are defined as optimizable variables. To these variables are added variables affecting customer loyalty by providing discounts in certain time periods. The optimization model is a combination of formalized descriptions of dependencies on the optimized variables of extreme and boundary requirements. As an extreme requirement the necessity of maximizing the income is defined, and the boundary requirements are the time characteristics related to the downtime of the automated devices and service downtime. Algorithmization of the decisions made on the variant of the network system topology and the mechanism for increasing customer loyalty is based on the combination of three components of the iterative search process: analysis of the organizational system under study using a simulation model; simulation of a directed enumeration at random values of alternative variables; final choice on the set of promising options by means of expert evaluation. The structural scheme of the algorithm based on the integration of the above components is proposed.

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