The relevance of the article is due to the existing difficulty in making decisions in the process
of choosing software products that automate business processes of enterprises, including customer
relationship management. Therefore, for a diverse analysis of systems, it is proposed to use a two-stage
methodology for a formalized assessment of the functionality of software and systems. At the first stage,
the results of a multivariate analysis of customer relationship management software are presented.
1. Evaluation of the functionality of the system: GOST R IEC 61069-3-2012.
2. Egorova, E.S., Popova, N.A. The use of multivariate analysis to assess the functionality of
project management systems. Modeling, optimization and information technology.
2019;7;2(25):351–364.
3. Larichev O. I. Verbal analysis of solutions. M.: Nauka. 2006:182.
Egorova Ekaterina Sergeevna
Candidate of Economic Sciences
Email: katepost@yandex.ru
ORCID |
Penza State Technological University
Penza, Russian Federation
Popova Natalya Aleksandrovna
Candidate of Technical Sciences
Email: popov.tacha@yandex.ru
ORCID |
Penza State University
Penza, Russian Federation
