Models for defining control moments in multi-level organizational systems

Process control in organizational systems is an activity aimed at fulfilling tasks (plans, fulfilling orders) throughout the list of system processes. To accomplish this task, management must timely evaluate the implementation of the program, monitor the tendency of performers to deviate from the planned norm and direct the resources at its disposal to eliminate these deviations. In many areas, the calculation of the number of intermediate and final results is automated, and staff can at any time know the numbers that characterize the progress. However, in areas such as construction, high technology and some others, it is rather difficult to evaluate how the program is implemented. Each operation to show the actual implementation of the program and control the timing of each type of result requires full monitoring. This is an expensive operation, often requiring a suspension of the process. Therefore, it is desirable that this be done as rarely as possible, but at the same time, the moment should not be missed when the tendency to deviation will develop into a threat to the program. The process of managing the work of an organizational system of a single-purpose type is considered, the volume of the program of which is expressed as a general equivalent - in units of output (tasks) or in cost. For programs that solve several important types of tasks, it is necessary to simultaneously monitor each type of task.

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