Development of a software platform for implementing feedback in an urban self-organizing system

The relevance of the study is determined by the need to increase the level of self-organization of urban systems through the involvement of the population in the processes of management and optimization of infrastructure, which corresponds to the concept of «The right to the city». In this regard, this article aims to identify effective methods of organizing feedback between residents and city authorities through multiplatform online surveys with geospatial reference. The leading approach to the study of this problem is the development of a client-server system that combines a web client, a Telegram bot and other platforms, which allows for a comprehensive review of the features of data collection, analysis and visualization in real time. The article presents the architecture and functionality of the system, reveals the principles of its operation, identifies the advantages of a multiplatform approach compared with traditional survey methods, and substantiates the importance of geospatial mapping for localization of problem areas. It has been experimentally confirmed that using multiple channels of interaction increases the activity of respondents and the representativeness of data: 6022 publications from 94 participants were collected in four months. The materials of the article are of practical value for city administrations, researchers in the field of urban studies and developers of civic engagement platforms focused on creating adaptive management systems for the urban environment.

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