FORMATION THE SET OF THE SOFTWARE COMPONENTS FOR DUTIES IMPLEMENTATION FOR DISPATCHER OF EMERGENCY DISPATCH SERVICE OF HOUSING AND COMMUNAL SERVICES

The article considers one of directions for improving the functionality of information systems used for managing of housing and communal services. This direction is the automation of the emergency dispatch service to improve the quality of customer service (including tenants of apartment buildings). Object-oriented methodology was used to solve the problem. Typical functional possibilities of software modules currently used in the housing and communal services for the automation of emergency dispatch service are analyzed. It is noted that the work with the program modules considered provides for the presence of a dispatcher (employee of the organization for management of housing and communal services). The article contains a use case diagram (UML) for the program module «Emergency Dispatch Service». The labor functions that the dispatcher of the emergency dispatch service should perform in accordance with the domestic professional standard «Dispatcher of emergency dispatch service» are analyzed. Based on the analysis of labor functions, a diagram of usage options was constructed for the program module «Dispatcher of emergency dispatch service», whose functions should be similar to the functions of the dispatcher (employee of the organization for managing housing and communal services). As a result of the analysis of use case diagrams, a UML component diagram is constructed. The set of components in the diagram corresponds to the set of labor functions of dispatcher that must be performed in its activity. The developed component diagram also shows the interrelations between the components and the interfaces through which the components interact inside the program module «Dispatcher of emergency dispatch service», between the components and the program module of the emergency dispatch service, and between components and the organization's information system for management of housing and communal services. The result of the analysis of diagrams is the formalization of the interaction of components with other components and program modules.

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