BUSINESS PROCESS AUTOMATION OF ORGANIZATIONS PRODUCED EDUCATIONAL SERVICES BY THE EXAMPLE OF DELL EMC ACADEMIC ALLIANCE

The article describes an algorithm and includes the automation outcome of one of the core business processes of Dell EMC academic alliance provided educational services in the information technology sphere. Obtained algorithn can be applied in the corporate information system design of organizations engaged in the educational service provision. In order to solve the issue, there was system analysis of the organozation based on the system characteristic matrix and the system functional requirements were formed. The choice of the organization management approach and the software system met the functional requirements to the projected corporate information system was described. The organization structure was disclosed and all organization business processes were classified, the business process model “AS IS” was developed, the process bottlenecks were identified and the process model “TO BE” was designed. The business process was executed in the BPM system Elma Community Edition and the data verification was implemented let check the correctness of expected and obtained results. For business process automation there were the graphical tools, C# scripts provided by ELMA Community Edition and Excel VBA macros.

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